Frequently Asked Questions

What is the cost?

We would be happy to give you a quote if you head over to the Contact page and fill out some basic information about your cleaning needs. Our office will be in touch with you as soon as they can!

How can I pay?

We accept most forms of payment. We will need to know which method of payment you will use ahead of time.

Cash or Cheque: please have the exact amount ready for the cleaner to collect after the clean.  

 E-transfer or PayPal: an invoice is emailed to you once the clean is completed, and we appreciate prompt payment.  

Credit Card: your payment will be processed via the office and a receipt will be emailed to you.

Are you insured?

We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.  

What towns/cities do you cover?

We currently service most parts of Vernon, Armstrong, Enderby, Salmon Arm and Sicamous. Please head over to our contact us page to get in touch if you have any questions. 

Do you bring your own equipment?

That's up to you!  We find most clients prefer us to use the household vacuum and mop. However, our cleaners do have their own equipment if requested. Please specify when you contact us. We do ask that the clients supply the cleaning products they prefer to be used in their homes. 

Do I need to be home?

Up to you! Many of our clients prefer to leave the house during the cleans.  This gives the cleaner a good run at it. If you do choose to be home, we ask that you please give the cleaner lots of space to get the job done.


What about pets?

Pets are a part of the family, and so we clean up after them as well! During a clean, we recommend that you keep your pet somewhere they will feel comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

What is your cancellation policy?

We understand things come up! To be fair, we do require at least 24 hours notice if an appointment must be cancelled.  

Simply email the office at scrubbies.armstrong@gmail.com or call and leave a message 250-546-6047. 

If less than 24 hours notice is given, we reserve the right to charge a $50 late cancellation fee.  
If a cleaner shows up to your appointment and no one is home, or they are unable to get in as normal, our 2-hour minimum charge will be billed.